This Refund Policy explains how refund requests are handled for Portutel-VAS services.

If you wish to request a refund, you must contact Portutel-VAS by email. Refund requests are handled manually and reviewed on a case by case basis according to the terms of the specific service you are using.

To request a refund, please send an email to: [email protected] The email subject must be exactly: Refund In the body of the email, please include the following information:

• Your username
• The service name
• The country where you registered
• Your registration date

Incomplete requests may result in delays or inability to process the refund.

Once your request is received, Portutel-VAS will review the information provided and respond using the same email address. Approval, timing, and method of refunds depend on the specific service and applicable laws.

If you have questions about this Refund Policy, you may contact: Portutel-VAS via Email: [email protected]